Does Your Hospitality Business Speak Every Language?
For businesses that thrive on the patronage of visiting or traveling consumers, your communication most likely uses more than one language. In an increasingly global and accessible world, people constantly travel both to and from places whose languages they do not natively speak. European businesses are increasingly becoming aware of this trend and the need to accommodate international customers.
A prime example: researchers from Language on the Move recently found that 78% of hospitality businesses in Pallars Sobira, Catalonia acknowledged that multilingualism is important (Canas & Perez, 2014). Do not allow your travel agency, lodging business, or ride-share company to be halted by language barriers. Always deliver to your customers the satisfaction and comfort that your unique brand offers – in any language. Utilize accurate and dedicated interpreting services.
Ensure the Safe Arrival of Your Multilingual Travelers
Multilingual travelers most likely need transportation to reach their destinations. Whether the journey spans continents or merely crosses the edge of a national border, travelers to foreign lands may very well not speak that land’s language. Rather, these travelers simply want to get to the end of their journey. Language barriers pose significant obstacles to accomplishing this task.
For large-scale transportation – such as airplanes or trains – comprehension is crucial to safe arrivals. Signs, directions, and safety instructions must be presented in the language of all of the riders or passengers. Otherwise, those messages have not been adequately communicated.
Similarly, ride-share companies and taxi services must be able to understand the directional requests of customers. This is obviously critical to actually reaching destinations. Utilize a translation agency that has years of experience with technical and legal interpretations that demand the highest quality of multilingual communication.
Maintain Customers’ Satisfaction by Meeting Their Needs
Hotels, motels, and lodges are often hubs for international activity. This international presence may very well be accompanied by multilingual guests that expect all of their needs to be satisfied to the fullest extent. How can your lodging business help guests if you cannot communicate with them?
If you are in the lodging industry, you know that guests can make rather complicated and unique requests during their stays. Perhaps certain guests require alternative cleaning procedures because of medical conditions. Or, they require accommodations because of disabilities or accessibility issues. It is your duty not only to listen to these concerns but also to meet guests’ expectations for solutions.
All of our interpreters are CIOL-certified with Diplomas in Public Service Interpreting. Trust a dedicated and professional team of interpreters to guarantee the removal of language barriers for your lodging business.
Sustain Your Operations for International Visitors
Perhaps your company is not a transportation service or lodging business. Theme parks, food-service businesses, and event planning agencies are other important parts of the hospitality industry. For any large space of activity, an international audience can be expected in today’s globalized society.
Multilingual employees, technicians, and service-representatives are required for your theme park or event planning agency to successfully operate. All of your guests, visitors, or attendees must receive the same messages and direction through interpreting services. Language barriers interfere with both safety as well as security. One simple example: visitors and attendees must understand where to access restrooms, food and drinks, as well as exits in cases of emergencies.
As an extremely busy professional, you most likely do not have the available time to ensure that your hospitality business is multilingual. You have no worries with our interpretations to and from almost 70 languages. Become a multilingual hub of activity when you contact us.
Don’t Allow Language Barriers to Stop Your Success
Capitalize on the globalization of today’s society. As a hospitality business, welcome different people that offer unique and valuable contributions to each other’s cultures and regions. Facilitate the connections that create progress and innovations.
In order to accomplish this mission, be multilingual. Maintain accurate, professional interpretations that allow any person of any language to benefit from your brand.
When Have You Experienced a Language Barrier in Hospitality?
Share your story with us in the comments, below. Interested in our interpreting services? Request a free quote, today!